How to Track Your Order
HOW TO TRACK THE PACKAGE OF YOUR ORDER
When your order is dispatched we'll send you an email with your tracking details so you can follow its journey.
If for any reason you don't receive this, please email us at email@example.com and we will update on your order's progress.
Order Number Tracking: https://www.17track.net/
Please allow 2-4 business days for tracking information to be available!!!
IMPORTANT!!! LOOK HERE
Delivery time: Total Delivery Time = Processing Time + Shipping Time
Processing Time: Before shipping your order, normally we need 24-48 Hours to prepare your products, do strict quality-control tests and carefully package the items. So the processing time is separate from the shipping time.
*Due to the COVID-19 pandemic, processing time might be delayed 48 Hours. Delivery might be delayed within 15-25 days.
Ship within 24 Hours: The 24h means the process time in our warehouse: we checked and packed your order.After that: we will send the order to the post office and they arrange the airline for you it may take 2-3 working days in this part.
We will update the tracking number by email after the order shipped, and you can also find the tracking number on your account.
Delivery time may vary, especially during the peak periods, please be more patient.
*If the package does not arrive in time, please contact us within 5 months after delivery and our agent will respond to you within 24 hours. Please note that overdue requests may not be accepted.
SHIPPING INFORMATION IS NOT UPDATED FOR A LONG TIME
Due to limited transportation availability as a result of nationwide COVID-19 impacts, the package delivery times may be extended.
After check, your package may experience a delay as important safety measures in China transit port, including physical distancing which in order to make sure you receive a safe package. Its means it takes longer to process heavy parcel volumes. Hope you could kindly understand.
Regarding your order, since the logistics is not updated for your country,
We hope you can contact with your local post office to ask the detailed status of the parcel（Your tracking number）, because they are the one who made the delivery to you.
US Post office number: (+1 800) 222 1811
CA Post office number: 1-866-607-6301
We sincerely apologize for any inconvenience this may cause.
If anything we can help pls feel free to contact us!